Careers
Customer Success Representative
Location
Portland, OR / San Jose, CA
Department
Customer Success
The role
At GrowthPlug, we help healthcare practices grow and modernize. GrowthPlug provides an innovative patient acquisition and retention platform for hundreds of healthcare practices. If you are a natural problem solver and love interacting with customers, GrowthPlug is the right place for you.
Our Portland area office is right next to the Beaverton Central MAX station, so commuting is a breeze with an easy access to the Beaverton’s largest food cart pod, BG Food Cartel!
In a Customer Success role, you will provide world class support to incoming customer requests via email and phone. You will help resolve customer needs in a timely manner while delivering a world class customer experience. You will work with customers to understand their issues, share common product use cases and coordinate internally in order to resolve customer concerns.
Responsibilities
- 12 – 18 months of experience in a customer facing role
- Great written and verbal communication
- Intellectually curious with great listening skills
- Experience in technical support or SaaS
- Ability to manage tight deadlines and multiple projects
- Experience in streamlining common workflows
Skills
- Become an expert on product knowledge and common use cases
- Provide prompt customer support while managing deadlines
- Maintain relationships with target accounts and identify opportunity to upsell
- Collaborate cross functionally with technical stakeholders to resolve issues
- Setup regular check ins to deliver customer success
What we offer
- Great & transparent company culture
- Competitive salary, uncapped commission and equity
- Unlimited PTO and employee referral program
- Fast track promotion & sales contest rewards
- Weekly free lunches, coffee and snacks
- Opportunity to travel
Apply for this position
Why you’ll love working for GrowthPlug
Competitive salary
Unlimited PTO
Flexible work hours
Early stage equity
Social events
Other Open Positions
Full stack Python web developer
Backend Engineering plays a pivotal role in building the central capabilities of the GrowthPlug platform.
Location:Kochi, India
Business Development Representative
In a Business Development role, you will help in establishing relationships with healthcare practices and build a quality pipeline for the Account Executive team.
Location:Portland, OR / San Jose, CA
User Interface Developer
Front End Development is instrumental in delivering an impactful experience to our customers and delighting the end users of the product.
Location:Kochi, India
