The role

At GrowthPlug, we help healthcare practices grow and modernize. GrowthPlug provides an innovative patient acquisition and retention platform for hundreds of healthcare practices.

In a Customer Success role, you will provide world-class support to incoming customer requests via email and phone. You will help resolve customer needs promptly while delivering an outstanding customer experience. You will work with customers to understand their issues, share common product use cases and coordinate internally to resolve customer escalations.

Responsibilities

• To Become an expert on product knowledge and common use cases
• Provide prompt customer support while managing deadlines
• Maintain relationships with target accounts and identify opportunities to upsell
• Collaborate cross-functionally with technical stakeholders to resolve issues
• Set up regular check-ins to deliver customer success

Qualifications

• 0 – 12 months of experience in a customer-facing role
• Problem solver mindset and positive attitude
• Exceptional written and verbal communication skills
• Intellectually curious with great listening skills
• Experience in technical support or SaaS/software support
• Ability to manage tight deadlines and multiple projects
• Experience in streamlining processes and managing ambiguity

What we offer

• Great & transparent company culture
• Competitive salary, uncapped commission incentive, and early stage equity
• Unlimited PTO and employee referral program
• Fast track promotion & monthly fun contests
• Weekly free lunches and quarterly getaways
• Opportunity to travel and attend healthcare trade shows

Special perks and benefits