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Customer Success Representative

Portland, OR / San Jose, CA

Customer Success

The role

At GrowthPlug, we help healthcare practices grow and modernize. GrowthPlug provides an innovative patient acquisition and retention platform for hundreds of healthcare practices. If you are a natural problem solver and love interacting with customers, GrowthPlug is the right place for you. 

Our Portland area office is right next to the Beaverton Central MAX station, so commuting is a breeze with an easy access to the Beaverton’s largest food cart pod, BG Food Cartel!

In a Customer Success role, you will provide world class support to incoming customer requests via email and phone. You will help resolve customer needs in a timely manner while delivering a world class customer experience. You will work with customers to understand their issues, share common product use cases and coordinate internally in order to resolve customer concerns.



  • 12 – 18 months of experience in a customer facing role
  • Great written and verbal communication
  • Intellectually curious with great listening skills
  • Experience in technical support or SaaS
  • Ability to manage tight deadlines and multiple projects
  • Experience in streamlining common workflows



  • Become an expert on product knowledge and common use cases
  • Provide prompt customer support while managing deadlines
  • Maintain relationships with target accounts and identify opportunity to upsell
  • Collaborate cross functionally with technical stakeholders to resolve issues
  • Setup regular check ins to deliver customer success


What we offer

  • Great & transparent company culture
  • Competitive salary, uncapped commission and equity
  • Unlimited PTO and employee referral program
  • Fast track promotion & sales contest rewards
  • Weekly free lunches, coffee and snacks
  • Opportunity to travel

Apply for this position

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Why you’ll love working for GrowthPlug

Competitive salary

Unlimited PTO

Flexible work hours

Early stage equity

Social events

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Take a 15 minute demo. Get a $25 Amazon gift card!

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*Current customers and non-healthcare companies not eligible.

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